Wow, I bet that got your attention!
No, AdSense didn't steal my money, but we are in fact seeing a lot of posts like this in the AdSense forums. And there is a reason for it. Since about April of this year (2010) there have been some display issues with some of the reports pages within your AdSense accounts. Those of you who get cheques every month and don't actually check your stats all that often may not have noticed these issues at all, but they are probably there, in your accounts. In the past month or so a second display issue has cropped up, also relating to earnings, but on a different page.
The first issue (the one from April) is on your Payments History Page. When you open that page it displays the "default" view, which is usually for the past three months. The earnings displaying at the end of the previous month (right now since it's Sept. that would be earnings for Aug. 31) are probably wrong - some are off by only a little bit, while others are off by a larger amount.
What we're finding in the forum is that people are looking at the default view, and seeing earnings over the payment threshold (that's $100 US) but aren't getting their cheques or payments...and of course wondering why. In order to see your actual earnings (ie: the correct earnings) on the Payments History Page you'll need to reset the view method from the default 3 months to "all time". To do that, select "all time" from the drop-down box at the top of the Payments History Page and let it load. Now check your earnings for the end of August (or the last month earnings are recorded for). There's a good chance that it is under the $100 threshold - in some cases it might only be a few cents or a few dollars under, but being under at all means you won't get your payment until those earnings are at least $100 or more.
The second more recent issue appears on the Reports Overview Page. That's the page you land on when you enter your AdSense account. If you are noticing the earnings in the "Since Last Payment" option disappearing and re-appearing and fluctuating wildly from hour to hour or day to day, then you are probably being affected by the display issues for this report. And it is a display issue - when your earnings are validated at the end of the month and posted to your Payments History Page, they will be the actual earnings. Unfortunately, at the moment, you really can't hang your hat on the "since last payment" report on the Reports Overview Page.
These issues can be found, with their work-arounds, on the "Known Issues" page for AdSense. Publisher's should bookmark this page, or add it to their Google Reader and check it regularly - particularly if you are seeing anything unusual in your AdSense account. If other publisher's are experiencing the same issues you are, you may find the answer on the Known Issues Page in the AdSense Help Center. Even though the issue might still be inconvenient, you'll probably be relieved to find you are not the only one experiencing it...and that AdSense is aware of it and working on it.
The two display issues mentioned above are being worked on by the techs and engineers. It's probably pretty easy to think the one that began back in April should be fixed by now, but the AdSense systems are fairly complicated and getting the same thing to work the same way for everyone probably isn't as easy as we think it should be. The "Known Issues" page will also tell you when these issues are corrected, so don't forget to check it.
Thursday, September 16, 2010
Saturday, September 11, 2010
Important Reminder for AdSense & AdWords Users!
A while ago I wrote an article about protecting yourself and your AdSense account from phishing attemps. Well today, I want to remind AdSense publishers NOT to click on any email link unless they are absolutely certain the email has come from AdSense or Google, and never REPLY to any of these type of messages with personal information.
The other day I received an email which wound up in my spam box; the email indicated it was from "Google Team" - this was the first red flag for me. Emails to me from Google or Adsense have not ever come from "Google Team".
When looking at the "Re" line of the mail, the word "your" was misspelled "yuor google Account". This was the second red flag. The third red flag was all the spelling errors in the body of the email, and then there was the fact that this email expected me to reply with:
My User Name
My Login Password
My Current Country
No contact I have received from Google, Gmail or AdSense has ever asked me my current country - they are in fact already aware of this information. Had I requested an address or change of country from them directly, I would expect that question, but not in an unsolicited email.
This email also indicates that I need to "update to a fully supported browser". My browser(s) are supported, and are already updated, and updating my browser would have nothing to do with my account unless I were having problems accessing it...which I don't. I also don't use the Chrome browser, and it is not listed under my services and products in my Google account.
Finally, when checking the email headers, the sender address and the email reply address are not at all related to AdSense, or Google.
Anybody who responded to an email such as this one would soon find all of their accounts associated with their Google account compromised - this includes Gmail, AdSense, AdWords, Blogger and any other Google product and service you use under that particular Google Account.
Emails such as this are the reason people sometimes find themselves unable to access their AdSense, AdWords or Blogger accounts.
Be very careful before you give out any information such as your User Name, Login Password and other personal details. Never, ever give this in an email you are not sure about. If you receive an email and you don't know or aren't sure if it came from Google or AdSense, then use the help forums and ask someone to confirm it's validity.
You'll note...the date on that email was Saturday, August 10th. Here it is Thursday Sept. 2nd...and my accounts are perfectly fine without having completed this "validation" and my gmail account hasn't been deleted, either.
DO NOT FALL FOR THIS!
Well, it appears that the above noted "phishing expidition" just wasn't enough for some folks. I guess they weren't all that happy with my decision to ignore them.
This morning (Saturday, Sept. 11 - an interesting date choice for this) I received yet another of these mails. The text of the mail is below:
The other day I received an email which wound up in my spam box; the email indicated it was from "Google Team" - this was the first red flag for me. Emails to me from Google or Adsense have not ever come from "Google Team".
When looking at the "Re" line of the mail, the word "your" was misspelled "yuor google Account". This was the second red flag. The third red flag was all the spelling errors in the body of the email, and then there was the fact that this email expected me to reply with:
My User Name
My Login Password
My Current Country
No contact I have received from Google, Gmail or AdSense has ever asked me my current country - they are in fact already aware of this information. Had I requested an address or change of country from them directly, I would expect that question, but not in an unsolicited email.
This email also indicates that I need to "update to a fully supported browser". My browser(s) are supported, and are already updated, and updating my browser would have nothing to do with my account unless I were having problems accessing it...which I don't. I also don't use the Chrome browser, and it is not listed under my services and products in my Google account.
Finally, when checking the email headers, the sender address and the email reply address are not at all related to AdSense, or Google.
Anybody who responded to an email such as this one would soon find all of their accounts associated with their Google account compromised - this includes Gmail, AdSense, AdWords, Blogger and any other Google product and service you use under that particular Google Account.
Emails such as this are the reason people sometimes find themselves unable to access their AdSense, AdWords or Blogger accounts.
Be very careful before you give out any information such as your User Name, Login Password and other personal details. Never, ever give this in an email you are not sure about. If you receive an email and you don't know or aren't sure if it came from Google or AdSense, then use the help forums and ask someone to confirm it's validity.
You'll note...the date on that email was Saturday, August 10th. Here it is Thursday Sept. 2nd...and my accounts are perfectly fine without having completed this "validation" and my gmail account hasn't been deleted, either.
UPDATE!!
DO NOT FALL FOR THIS!
Well, it appears that the above noted "phishing expidition" just wasn't enough for some folks. I guess they weren't all that happy with my decision to ignore them.
This morning (Saturday, Sept. 11 - an interesting date choice for this) I received yet another of these mails. The text of the mail is below:
from newsdatainfogoogleaccount@gmail.com
to
date Sat, Sep 11, 2010 at 5:27 AM
subject Final Warning
mailed-by gmail.com
signed-by gmail.com
Our technology & science team has recently launched Google web software to protect and secure all Gmail Accounts. This system also enhanced efficient networking and fully supported browser. You need to upgrade to a fully supported browser by filling out the details below for validation purpose and to confirm your details on the new webmaster Central system.
Account Name:
Password:
Country:
Note: Your Account will be deleted permanently if you failed to provide the details below within 72hours. Gmail will not be heard responsible for your negligence.
to
date Sat, Sep 11, 2010 at 5:27 AM
subject Final Warning
mailed-by gmail.com
signed-by gmail.com
Our technology & science team has recently launched Google web software to protect and secure all Gmail Accounts. This system also enhanced efficient networking and fully supported browser. You need to upgrade to a fully supported browser by filling out the details below for validation purpose and to confirm your details on the new webmaster Central system.
Account Name:
Password:
Country:
Note: Your Account will be deleted permanently if you failed to provide the details below within 72hours. Gmail will not be heard responsible for your negligence.
The Google web Service.
Just to be clear - Google did NOT send this if you received one. GMail did NOT send this. Nobody associated with Google sent this - IGNORE it. Mark it as spam and DO NOT give these people ANY of your information.
Just to be clear - Google did NOT send this if you received one. GMail did NOT send this. Nobody associated with Google sent this - IGNORE it. Mark it as spam and DO NOT give these people ANY of your information.
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